At Pacific Direct Mortgage, we’re always looking for ways to enhance your experience – not only with offered investment opportunities, but that your investments will ultimately be managed with the highest level of care & attention.  That’s why we are thrilled to announce the expansion of our servicing company, White Hat Servicing, and its capabilities for more comprehensive support, higher standards, and better service for you!

Having worked with many servicing companies over the years, we’ve seen firsthand where others fall short, communicate slowly or not at all, just do the bare minimum, and create unnecessary stress.

Here’s a breakdown of the four expanded services now available to you through White Hat Servicing:

1. Borrower Contact Management

Before every loan closes, a representative from White Hat Servicing personally contacts the borrower.  This call serves multiple purposes:

• Verifies all contact info, including alternate phone numbers and emails to ensure communication lines remain open.
• Confirms loan terms, property insurance & tax payment requirements, and the importance of timely monthly payments.
• Verbally confirm the purpose of the loan, further documenting this for future use.
• Discuss the borrower’s exit strategy for the loan, confirming they have a proper payoff plan in place before loan maturity.

This proactive approach ensures a smooth and informed start for the borrower and your loan investment.

2. Managing Second Mortgages with Care

Investing in second mortgages carries unique risks, and monitoring senior mortgages is crucial.  White Hat Servicing now offers the following for ALL subordinated mortgages:

• County Recording Checks: Every two months White Hat Servicing checks the county records for any recordings, such as Notices of Default (NOD) or property tax liens, etc. that would impact the second mortgage.
• Verification of Senior Loan Status: White Hat contacts the senior mortgage holder every other month, to verify the status of the senior mortgage – ensuring payments are up to date, if the loan has been modified, or if any payments were deferred, etc.

This added vigilance helps to ensure you aren’t caught off guard by any senior lien developments putting your investment at risk.

3. Property Taxes & Insurance Monitoring – No Extra Costs!

Included in White Hat Servicing’s exceptional loan management is the monitoring of property taxes and insurance, at no additional cost to you:

• Property Tax Monitoring: Prior to property taxes coming due, White Hat sends a courtesy reminder to all borrowers, alerting them to the upcoming expected payment (including how to make the payment).  If a borrower still misses a tax payment, White Hat contacts them to ensure a resolution is in place.  They will also alert you if the payment remains unresolved, with any proposed handlings.
• Insurance Monitoring: When a borrower’s property insurance is about to expire, White Hat contacts them to ensure they renew it on time. If the borrower fails to act, White Hat will arrange for lender-placed insurance, as part of protecting your investment.

4. What Others are Saying:

We are thrilled with the feedback about our Team at White Hat Servicing and the expanded functions.  Here are just a few:

• “I am raving about your services. You & your Servicing Administrator are handling everything for me, and I love the service you are providing. Just wanted to relay this and say thank you!”
• “Thanks for letting me know, your servicing has been outstanding!”
• “White Hat Servicing is excellent to work with, they currently manage my loan portfolio. Their communication is outstanding, they reach out immediately whenever there are issues with the loan or borrower, they keep me up to date on the status of my loan and they are always available when I contact them. The folks there are very friendly and they really know what they are doing. I have been lending for decades and I have worked with numerous other servicing companies in the past. Simply put, the service and support that White Hat provides is above & beyond any other servicing company that I have ever worked with. White Hat gives me confidence that legalities and compliances are met, and that I have a dedicated team of professionals managing my investments. Reach out to them for your servicing needs, you will be glad that you did!”

Conclusion: Peace of Mind for Your Investments

We understand that your investments are important, and that’s why having a dedicated, experienced team managing your loans is invaluable.  We hope you see how we’ve set up White Hat Servicing to go above and beyond what is considered “the norm” in the industry.

If you have any questions or would like more information on how White Hat Servicing is supporting your investments, or course support more of your portfolio that is elsewhere, please don’t hesitate to reach out!  We are excited to continue to provide exceptional servicing and care, helping to forward your investment goals with confidence.